Privacy Policy
This Privacy Policy sets out how Skycity Casino collects, uses, discloses, and protects your personal information when you use our website and services. This policy is intended to comply with the Privacy Act 2020 (New Zealand) and other relevant data protection legislation. By accessing or using the Skycity Casino website, you accept the terms of this Privacy Policy.
1. Collection of Personal Information
Skycity Casino collects personal information necessary to provide you with access to our online casino services and to comply with legal and regulatory requirements. Information we collect may include your name, date of birth, contact details, identification documents, payment information, transaction history, account activity, and any communications with us. We may also collect information about your device, IP address, and location data to ensure the security and integrity of our services.
2. Purposes of Data Collection
We collect and process your personal information for the following purposes:
- To verify your identity and age as required by law
- To provide, manage, and improve our online casino services
- To process your transactions and manage your account
- To meet legal, regulatory, and compliance obligations, including anti-money laundering and responsible gambling requirements
- To communicate with you regarding your account or our services
- To detect and prevent fraudulent or unlawful activity
- To provide customer support and respond to your inquiries
- To conduct research, analysis, and reporting to improve our operations
3. Use of Cookies and Similar Technologies
Skycity Casino uses cookies and similar technologies to enhance your experience on our website, analyse usage patterns, and deliver relevant content. Cookies are small files stored on your device that help us remember your preferences and improve website functionality. You can manage your cookie preferences in your browser settings; however, disabling certain cookies may affect the functionality of our services.
4. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- To our service providers and partners who assist in delivering our online casino services, such as payment processors, verification agencies, and IT support
- To regulatory authorities, law enforcement, or other government bodies as required by law or to comply with legal obligations
- To prevent, detect, or investigate fraud, security breaches, or other unlawful activities
- In connection with any merger, sale, or transfer of our business assets, provided that the recipient agrees to protect your information in accordance with this policy
We require all third parties to respect the confidentiality and security of your personal information and to use it only for the purposes for which it was disclosed.
5. Data Security
Skycity Casino is committed to protecting your personal information from unauthorized access, use, or disclosure. We implement appropriate technical and organizational security measures, including encryption, access controls, and regular security assessments. While we strive to safeguard your data, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to meet our legal and regulatory obligations, and to resolve disputes. When your information is no longer required, we will take reasonable steps to securely delete or anonymize it.
7. Access and Correction of Personal Information
You have the right to access and request correction of your personal information held by Skycity Casino, subject to certain exceptions permitted by law. To make a request, please contact us using the details provided below. We may require you to verify your identity before processing your request. We will take reasonable steps to ensure that your personal information is accurate, complete, and up to date.
8. International Transfers
Your personal information may be transferred to and processed in countries outside New Zealand when we engage third-party service providers. In such cases, we will ensure that appropriate safeguards are in place to protect your information and that any transfer complies with applicable data protection laws.
9. Children’s Privacy
Skycity Casino services are intended for individuals aged 20 years or older, in accordance with New Zealand law. We do not knowingly collect personal information from minors. If we become aware that personal information has been collected from a minor, we will take steps to delete such information promptly.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. The revised policy will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we handle your personal information.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at:
- Email: [email protected]
- Postal Address: Skycity Casino Online, PO Box 1234, Auckland, New Zealand
We will respond to your inquiry as soon as reasonably practicable in accordance with our legal obligations.
12. Your Rights
As a resident of New Zealand, you have rights under the Privacy Act 2020, including the right to request access to and correction of your personal information, and to complain about possible breaches of your privacy rights. For further information, you may contact the Office of the Privacy Commissioner (www.privacy.org.nz).
By using the Skycity Casino website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.