About Us
SkyCity Casino is an established online gaming platform created to provide a secure, regulated, and engaging environment for players in New Zealand. Operated under the brand of SkyCity Entertainment Group, a recognized leader in hospitality and gaming based in Auckland, SkyCity Casino upholds high standards of legal compliance, player protection, and responsible gaming practices. Our operations are conducted in accordance with applicable laws and regulations to ensure a transparent and trustworthy experience for all users.
Our online casino is operated by SkyCity Malta Limited, a company incorporated under the laws of Malta (C-92445), and licensed and regulated by the Malta Gaming Authority (MGA) under licence number MGA/B2C/818/2020. This ensures that all gaming activities offered through our platform are subjected to rigorous oversight and must adhere to strict guidelines regarding fairness, security, and player protection. Our partnership with the SkyCity Entertainment Group ensures that the brand values of integrity and compliance extend to the online environment, mirroring the standards maintained at our physical venues.
The mission of SkyCity Casino is to offer a responsible, fair, and secure online gaming experience to residents of New Zealand. Our commitment to responsible gaming is integral to our operations, including providing tools, resources, and support to help players manage their gaming activities. We actively promote player education and encourage the use of self-exclusion, deposit limits, and reality checks, in accordance with our obligations under the regulatory framework. We maintain a dedicated customer support team trained to assist with responsible gaming inquiries and concerns.
SkyCity Casino’s core values are centered on legality, transparency, and player safety. We are committed to upholding all applicable local and international regulations related to online gaming. All games on our platform are subject to independent testing to ensure fairness and randomness. Player data is protected using advanced encryption technology and strict privacy protocols, and we maintain robust procedures for verifying identity and age to prevent underage gambling and comply with anti-money laundering regulations.
Our platform is designed exclusively for residents of New Zealand who are at least 20 years of age. Registration requires the provision of accurate personal information and verification documents, in line with our legal obligations. We reserve the right to request additional documentation to confirm identity, address, or source of funds in accordance with regulatory requirements. This approach not only protects the integrity of the platform but also ensures the security of our players.
SkyCity Casino maintains a clear and transparent set of terms and conditions, which govern all aspects of participation on our platform. Players are encouraged to review these terms before engaging in any gaming activity. Our policies are designed to ensure compliance with legal requirements and to provide clear guidance on matters such as deposits, withdrawals, bonus eligibility, and dispute resolution. We are committed to resolving all concerns in a fair and timely manner, and we provide multiple channels for communication with our support team.
We take our responsibilities seriously and strive to ensure that our operations contribute positively to the New Zealand community. SkyCity Casino supports initiatives that promote responsible gambling and works in collaboration with relevant authorities and organizations to maintain the highest standards of integrity in online gaming. Our approach is guided by a commitment to continuous improvement, regulatory compliance, and a focus on the well-being of our players.
For further details about our operations, licensing, player protection policies, and responsible gaming tools, please refer to our dedicated policy sections or contact our support team. SkyCity Casino is dedicated to upholding its obligations as a licensed online casino provider and to maintaining a safe, fair, and compliant environment for all eligible New Zealand players.